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Section 3 : Outcomes

This section explains how the resources identified in Section 2 will be used to deliver outputs and administered items to contribute to the one outcome for CASA.

3.1: SUMMARY OF OUTCOMES, OUTPUTS AND ADMINISTERED ITEMS

OUTCOMES AND OUTPUTS GROUPS

Figure 3.1 on the following page shows the relationship of CASA's outputs to Portfolio Outcome 1, 'Fostering an efficient, sustainable, competitive, safe and secure transport system', through CASA's vision 'Safe skies for all'. As articulated in its Corporate Plan, CASA's vision is achieved through working to a set of goals and strategies. For the purpose of the PBS, these goals and strategies are aggregated into four core outputs for CASA. These are:

Aviation Safety Standards:	A safer aviation community achieved through development and application of quality safety standards.
Aviation Safety Compliance:	Compliance with Australian aviation safety legislation is secured through effective surveillance, education and procedurally fair enforcement.
Aviation Safety Promotion:	An informed and safety motivated aviation community is achieved.
Aviation Regulatory Services:	Regulatory services provided in a timely and consistent manner, aligned with CASA's safety obligations.

Financial details for the outcome by outputs appear in Figure 3.1 and Table 3.1 while non financial information appears in Table 3.2.

OUTPUT COST ATTRIBUTION

Output costs for Output 4 - Aviation Regulatory Services were reviewed in detail during 2006- 07 using activity based costing methodology. Costs for the remaining outputs for 2007-08 were derived by a combination of sampling of staff time and management cost allocation. A detailed cost model of all of CASA's outputs is currently being developed for use in reporting on output costs in 2008- 09.

CHANGES TO OUTCOMES AND OUTPUTS

There have been no changes to the output structure from the 2006-07 PBS.

Figure 3.1: Outcomes and output groups and administered items

(click on the image to view the larger version)

3.2: OUTCOMES RESOURCING AND PERFORMANCE INFORMATION

OUTCOME 1 RESOURCING

Table 3.1 below details the total resources for CASA to contribute to the achievement of Portfolio Outcome 1 in 2007-08, including revenue from government (appropriation), revenue from other sources, and the total price of outputs.

Table 3.1: Total resources for Outcome 1

Table 3.2: Total price of outputs for Outcome 1

Output Group	Output	Estimated Price 2007-08 ($'000)
Aviation Safety Standards	A safer aviation community achieved through development and application of quality safety standards	24,514
Aviation Safety Compliance	Compliance with Australian aviation safety legislation is secured through effective surveillance, education and procedurally fair enforcement	58,740
Aviation Safety Promotion	An informed and safety motivated aviation community is achieved	18,030
Aviation Regulatory Services	Regulatory services provided in a timely and consistent manner, aligned with CASA's safety obligations	37,349
TOTAL		138,633

PERFORMANCE INFORMATION FOR OUTCOME 1

CASA contributes to the Portfolio Outcome with a particular focus on Aviation Safety.

Contribution to the achievement of the Portfolio Outcome is assessed through the achievement of the outputs through the performance measures determined for CASA as described in Figure 3.2.

Figure 3.2: Performance information for Outcome 1 - 'Fostering an efficient, sustainable, competitive, safe and secure transport system'.

Successful delivery of aviation safety is measured by a number of key performance measures over a considerable period of time. CASA is continuing to work to identify the key performance measures that correctly reflect CASA's contribution to the Portfolio Outcome.

Key Performance measures

Enhanced level of safety in the aviation industry
- Reducing trend in number of accidents per hours flown by industry sector
- Reducing trend in number of incidents per hours flown by industry sector
- Reducing trend in number of fatal accidents involving uncontrolled flight into terrain
Public confidence in aviation safety as measured by annual survey
A continuing reduction in the annual number of complaints about CASA regulatory services
Annual survey of key industry representatives to benchmark CASA's standing with the industry
Optimal use of CASA resources proportional to safety risk

In addition to the key performance measures, there are number of other performance measures identified in the CASA corporate plan that also contribute to the Portfolio Outcome.

Strategies	Performance Measures
Work with the aviation industry to develop clear aviation standards and rules that enhance safety	Quality Implementation program for all future regulations established New rules for drug and alcohol testing regime developed
Improve effectiveness of CASA's surveillance program in contributing to better safety outcomes	Quality A program for assessment of higher risk passenger-carrying operations implemented A policy for the surveillance of the drug and alcohol testing regime developed
Encourage greater industry acceptance of its responsibilities for aviation safety	Quality 80% of industry participants rate CASA's safety education and promotional material as assisting them to understand their safety responsibility
Improve entry control and other regulatory services	Quality Entry control process and ongoing surveillance activities reviewed Certificate of Approval Manual reviewed By March 2008, the audit program for entry control functions within General Aviation Operations Group completed Australian Parts Manufacturer Approval Manual implemented
Administer and regulate Australian administered airspace	Quality The Office of Airspace Regulation and its work program established Australian Airspace Policy Statement implemented
Inform the public of the health of aviation safety in Australia	Quality Public confidence in aviation safety as measured by annual survey
Engage cooperatively with industry	Quality Annual survey of key industry representatives to benchmark CASA's standing with the industry
Improved enforcement regime	Quality Coordinated enforcement decision-making procedures developed Establish effective analytical methods for determining appropriate enforcement options and assessing their impact Quantity Achieve a higher number of decisions by the Administrative Appeals Tribunal supportive of CASA actions and processes
Improve workforce capability to increase CASA's operational effectiveness	Quality Gap analysis to determine current and end position of CASA resources completed Recruitment plan for new operational staff finalised Training Schedule and Programme for new and existing staff established
Allocate CASA resources proportional to risk and policy priorities	Quality Relocation of operational Headquarters to Brisbane Review and establish appropriate industry oversight framework Realign resources to manage high risk operators
Increase overall efficiency by optimal use of CASA resources	Quality Greater Financial Management Information System functionality implemented to reduce transactional load All devolved procurement activities for CASA-wide services identified and appropriate procurement strategies recommended
Continuous improvement in CASA services, processes, techniques, systems, knowledge and information management	Quality Establish service standards for all CASA activities attracting a fee for service Service levels maintained in accordance with CASA Service Centre Charter standards Critical business processes reviewed and implemented to improve service standards of Licensing and Registration Centre
Maintain Australia's international aviation safety reputation	Quality Maintain Australia's status as an ICAO Member State of Chief Importance in Air Transport Continue to develop bilateral agreements with target nations
Maintain a high level of awareness of government policy directions	Quality Maintain sound working relationship with the Minister, the Minister's office, DOTARS and other portfolio agencies
Improve transparency and consistency of regulatory decisions	Quality The role of the Industry Complaints Commissioner consolidated to incorporate coordination of all CASA complaints
Deliver enhanced level of organisational integrity, ethics, probity, governance and accountability	Quality By June 2008, long-term funding strategy implemented Training on fraud, ethics and privacy incorporated into relevant CASA programs Review and update risk-based internal audit program Ensure on transition to the Australian Public Service that the APS values are implemented in CASA through training and education

EVALUATIONS FOR OUTCOME 1

CASA has an established performance reporting framework and a system of effective internal and external audits to regularly review particular activities relating to its outcome and outputs. Relevant results are discussed in the annual report.

Internal review and reporting mechanisms include:

Monthly CEO meetings
Monthly Deputy CEO meetings
Regular Audit and Risk Committee meetings
Quarterly CEO safety meetings
Monthly corporate performance reports
A comprehensive performance communication scheme for all staff, and
Annual performance appraisals of leadership group.

External review and reporting mechanisms include:

The Corporate Plan
The Annual Report
The Portfolio Budget Statements and Portfolio Additional Estimates Statements
Regular meetings between the CEO, the Minister and the Secretary of the Department of Transport and Regional Services, and
External benchmarking exercises (for example, ANAO, Comcover and Comcare).

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